Terms of service

Terms of Service

RFL Furnishings

Last updated: 23.12.25

These Terms of Service govern your use of our website and your purchase of goods from RFL Furnishings. By accessing our website or placing an order, you agree to be bound by these Terms.

About Us

RFL Furnishings is a UK-based furniture company.

Contact details:
Email: info@ribyfamily.com

Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You must not:

  • Misuse the website or introduce viruses or malicious code

  • Attempt unauthorised access to the website or servers

  • Use the website for fraudulent purposes

We reserve the right to suspend or terminate access if these Terms are breached.

Products & Descriptions

We make every effort to ensure product descriptions, images, and prices are accurate. However:

  • Colours may vary depending on screen settings

  • Measurements may vary slightly

  • Product images are for illustrative purposes only unless stated otherwise

All products are subject to availability.

Prices & Payment

  • All prices are displayed in GBP (£) and include VAT unless stated otherwise.

  • Delivery charges (if applicable) will be shown at checkout.

  • We reserve the right to change prices at any time, but changes will not affect orders already accepted.

Payment must be made in full at the time of ordering.

Orders & Acceptance

  • Submitting an order constitutes an offer to purchase.

  • An order is not accepted until we send an order confirmation.

  • We reserve the right to refuse or cancel any order, including due to pricing errors or stock issues.

  • If an order is cancelled, any payment taken will be refunded in full.

Delivery

Delivery is subject to our Shipping & Delivery Policy.

  • We aim to deliver within 3–7 working days, subject to availability and location.

  • Delivery times are estimates only and not guaranteed.

  • Risk passes to you upon delivery of the goods.

Cancellations, Returns & Refunds

Our Returns & Refunds Policy applies to all purchases.

Key points:

  • You have the right to cancel within 14 days of delivery for online purchases.

  • Items must be returned unused and in original condition.

  • Custom or made-to-order items may be excluded from returns.

Your statutory rights under UK law are not affected.

Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

If goods are faulty or damaged:

  • Contact us within 48 hours of delivery where possible

  • You may be entitled to a repair, replacement, or refund depending on the circumstances

Ownership & Risk

  • Ownership of goods passes to you once full payment has been received.

  • Risk passes upon delivery to the address provided.

Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under law

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses

  • Loss of profit or business

  • Delays outside our reasonable control

Privacy

Your use of our website is subject to our Privacy Policy, which explains how we handle your personal data.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page and apply from the date of publication.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact:

RFL Furnishings
Email: info@ribyfamily.com